FAQ

 

 

How Do I Care For My Wig?

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Cleaning We recommend wig cleaning products made especially for wigs so as to not damage the quality and fibers of the human hairs in the wig. Usually wigs made from human hair are more susceptible to damage, because the hairs have been processed repeatedly, to achieve the desired style and color. 

 

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Style You can mini-style your wig every time you wear it - with your fingers and a wig pick, very gently. If knots have accumulated at the ends of a straight or slightly wavy wig, pick apart the knots apart by starting near the end of the hair and working your way back to the top. If you want, you can use a little spray-on, leave-on, wig conditioner. You can also use a lukewarm curling iron, dryer, or rollers (of the proper size) to re-set your wig’s curls.

 

Why did my Human hair wig lose it’s curls after I washed it?

The factory style in Human hair wigs are made by setting and not by perm. Therefore, curls will always wash out of Human hair wigs.

 

Storage The best way to store a wig is on a wig stand or mannequin. Storing a wig on a wig stand prevents the wig from becoming tangled, misshapen or dirty between uses. The wig stand will also help maintain the factory produced style and shape of your wig. Wigs should be stored in a cool dry place free of dust, mildew and high temperatures. 

Policy

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Return 

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start a return, you can contact us at for a partial refund. A 15% restocking fee on all purchases

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Terms Of Service on non-Wig Fairy Items The Wig Fairy is not responsible or can be held liable for services done on non-The Wig Fairy items. Due to the unknown origin of non-The Wig fairy Hair Pieces we are not responsible for any unwanted end results/changes on your piece by services offered/purchased. Be aware that we only work with Human Hair pieces. Any services done on non-The Wig Fairy wigs and results are at your own risk.